Delivery options

Delivery options

To make the dispatch of your mail safe and reliable, several options are available.

Registered

  • Procedure: the dispatched item has a bar-code number and we provide you with a document certifying it is in our network. Upon delivery, the recipient or another designated person signs a receipt certifying that they received the item. For Australia, an item requiring the recipient's signature also requires an acknowledgement of receipt. Registering an item is legal proof of dispatch.
  • Applicable for: all mail (except 'ATR' - reduced rate mail) and to all destinations.
  • Insurance included: maximum of €35,00 in case of despoilment, damage or loss
  • Online Tracking for national sendings
  • Price of the option: 3.00 €

Acknowledgement of receipt

  • Procedure: upon receipt, the recipient or designated person signs an "acknowledgment of receipt" which is then returned to the sender
  • Applicable for: all registered mail or mail with a declared value
  • Price of the option: 1.50 €

Hand-delivered

  • Procedure: the mail is only delivered to the person to whom it is addressed.
  • Applicable for: all registered mail or mail with a declared value
  • Prix of the option: 1.00 €

Postal item with declared value

  • Procedure: this option concerns valued mail which must be insured. Mail is treated in a particular way ensuring postage is secure. It is handed over to the recipient or an authorized person.
  • Applicable for: all recommended mail
  • Insurance included: Compensation is based on the amount of the stated value.
  • Prix of the option:
    • 6.00 € for registration
    • For Luxembourg: 1.60 € for the insurance premium per € 125 or fraction of € 125
    • For abroad 1.60 € for the insurance premium per 65 DTS or fraction of 65 DTS
    • DTS conversion rate 1 DTS = €  1.12461 (non-contractual variable value)

In most cases, this service requires special packaging. Further information is available from your post office or call 4088 7583 for details on each destination.